Privacy Policy

Information You Provide Directly

• Account Information: Name, email address, password (encrypted), and profile information
• Trading Account Credentials: MetaTrader 5 (MT5) login credentials required to connect your trading accounts
• Communication Data: Information you provide when contacting our support team
• User-Generated Content: Trade journal entries, notes, screenshots, and tags you create

Information Collected Automatically

• Trading Data: Account balance, equity, margin, open positions, trade history, and performance metrics from connected MT5 accounts
• Device Information: Device type, operating system, unique device identifiers, and mobile network information
• Usage Data: Features used, time spent on the app, crash reports, and performance data
• Log Data: IP address, browser type, access times, and referring URLs

• Provide Services: Display your trading account data, generate performance analytics, and maintain your trade journal
• Account Management: Create and manage your Pip Sync account, authenticate your identity
• Improve Services: Analyze usage patterns, fix bugs, and develop new features
• Communications: Send service-related notifications, respond to inquiries, and provide customer support
• Security: Detect, prevent, and address fraud, unauthorized access, and other illegal activities
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: Third-party vendors who perform services on our behalf (hosting, analytics, customer support), bound by confidentiality agreements
• Legal Requirements: When required by law, subpoena, court order, or government request
• Protection of Rights: To protect our rights, privacy, safety, or property, and that of our users
• Business Transfers: In connection with a merger, acquisition, or sale of assets, with notice provided to users
• With Your Consent: When you explicitly authorize us to share information

• Encryption: All data transmitted between your device and our servers uses TLS/SSL encryption
• Secure Storage: Sensitive data, including passwords and tokens, are encrypted at rest using industry-standard algorithms
• Access Controls: Strict access controls limit who can access user data within our organization
• Regular Audits: We conduct regular security assessments and vulnerability testing
• Secure Token Storage: Authentication tokens are stored using platform-specific secure storage (Keychain on iOS, EncryptedSharedPreferences on Android)

While we strive to protect your information, no method of transmission over the internet is 100% secure.

We retain your information for as long as necessary to provide our Services to you, comply with legal obligations, resolve disputes, and enforce agreements.

When you delete your account, we will delete or anonymize your personal information within 30 days, except where we are required to retain it by law or for legitimate business purposes (such as fraud prevention).

All users have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Disconnect Accounts: Remove connected MT5 accounts at any time
• Withdraw Consent: Withdraw consent for data processing where consent is the legal basis

If you are in the European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR):

• Right to Portability: Receive your data in a structured, machine-readable format
• Right to Restriction: Request restriction of processing in certain circumstances
• Right to Object: Object to processing based on legitimate interests
• Right to Lodge Complaint: File a complaint with your local data protection authority

Legal basis for processing: We process your data based on (a) your consent, (b) performance of a contract, (c) our legitimate interests, or (d) legal obligations.

If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA):

• Right to Know: What personal information we collect, use, and disclose
• Right to Delete: Request deletion of personal information
• Right to Opt-Out: Opt-out of the sale of personal information (we do not sell personal information)
• Right to Non-Discrimination: Not be discriminated against for exercising your rights

To exercise your CCPA rights, contact us at privacy@pipsync.app.

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards, including Standard Contractual Clauses approved by relevant authorities, data processing agreements with service providers, and compliance with applicable data transfer frameworks.

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. If we discover that we have collected personal information from a child under 18, we will delete it promptly.

Our Service integrates with MetaTrader 5 trading platforms provided by various brokers and analytics services to help us understand app usage. These third parties have their own privacy policies. We encourage you to review them. We are not responsible for the privacy practices of third-party services.

We may update this Privacy Policy periodically. We will notify you of material changes by posting the updated policy in the app, updating the “Last Updated” date, and sending a notification through the app for significant changes.

Your continued use of the Service after changes become effective constitutes acceptance of the updated policy.